Privacy & Security

Jiligames Privacy Policy

Your personal information matters most to us. This Privacy Policy clearly explains how jiligames collects your data, where it is stored, and how it is kept secure.

Last updated: January 1, 2026
Why Your Data is Safe at jiligames?

We take data protection seriously — not just in words, but in practice

SSL Encryption

Every transaction and login is secured with 256-bit SSL encryption. No one outside can access your data.

No Third-Party Sales

Jiligames never sells your personal information to third parties. Your data is used solely to improve our services.

Secure Data Storage

All personal information is stored on secured servers. Systems are monitored through regular security audits.

Privacy Controls

You decide what information to share. Your account privacy settings are entirely in your hands.

KYC Security

Documents submitted during the identity verification process are stored in an encrypted vault and can only be accessed by authorized personnel.

Right to Delete Your Data

You may request deletion of your personal data at any time. We will process the request in accordance with our legal obligations.

Summary
Encryption 256-bit SSL
Data Sales No
Cookies Applicable
Data Retention 5 years
Minimum Age 18+
Language English
Have a question?

Our support team is available 24/7.

View FAQ
Important: By using the jiligames platform, you are considered to have read and agreed to this Privacy Policy. If you have any objections, please discontinue use of the platform.

As one of Bangladesh's most trusted online gaming platforms, jiligames treats your privacy as its highest priority. Our Privacy Policy Fully transparent — we believe you have the right to know how your information is being handled.

1 What Information We Collect

Jiligames collects certain personal data to ensure the best gaming experience and to maintain platform security. This information comes from two main sources.

1.1 Information you provide directly

  • Registration Information: Full name, date of birth, mobile number, email address
  • Identity Verification (KYC): Copy of National ID, passport, or driving license
  • Payment Information: Mobile banking number (Mobile Banking, Nagad, Rocket) — no card numbers are stored
  • Contact information: Messages sent via chat or email to the support team
  • Address Information: Division, district, and upazila names

1.2 Information collected automatically

  • Device Information: Device type, operating system, browser version
  • IP Address: For location verification and security monitoring
  • Gaming History: Information on bets, wins, losses, and game types
  • Log data: Login time, session duration, and platform usage patterns
  • Cookies & Tracking: To improve user experience (details below)
Good to know: jiligames never stores your bank card number, PIN, or full bank account details. Mobile banking payments are processed directly through the respective provider's gateway.

2 How Your Information Is Used

Jiligames uses collected data only for specific, defined purposes. No information is ever used for unrelated activities.

Purpose What information is used Base
Account creation and management Name, phone, email Agreement
Identity Verification (KYC) NID, passport Legal Obligations
Payment Processing Mobile banking number Agreement
Security & Fraud Prevention IP, log data, gaming history Legitimate Interest
Service improvement and analytics Usage patterns, device information Legitimate Interest
Sending promotions and offers Email, phone number Consent
Responsible Gaming Monitoring Gaming history, betting patterns Legitimate Interest

3 Who Your Information Is Shared With

Jiligames does not sell your personal information to third parties. However, data may be shared in certain limited circumstances:

  • Payment Provider: Only the information required to process transactions via Mobile Banking, Nagad, and Rocket
  • Technology Partners: With server hosting and security service providers — under strict confidentiality agreements
  • Game Provider: Anonymous user IDs (not names or personal details) for game operations
  • Law Enforcement Agencies: Based on court or government orders — only when legally required
  • Anti-Money Laundering: to regulatory authorities for AML Law compliance
Never done: jiligames does not sell or transfer your data to any advertisers, marketing companies, or data brokers.

4 Cookie Policy

Cookies are used on the jiligames website and app. Cookies are small text files stored on your device that help enhance your experience.

4.1 Types of cookies

  • Necessary Cookies: To maintain login sessions and ensure security — these cannot be disabled
  • Functional Cookies: To remember your preferred language and settings
  • Analytics Cookies: To understand which sections of the platform are used most
  • Performance Cookies: To monitor page loading speed and identify technical issues

You can disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some platform features.

5 Data Retention & Deletion

Jiligames does not retain your data longer than necessary. Retention periods are determined by the type of service and applicable legal requirements:

  • Account Information: For up to a maximum period during and after account closure 5 years
  • Transaction records: In accordance with financial regulations 7 years
  • KYC Documents: After account closure 5 years (AML Law)
  • Chat & Support Logs: 2 years
  • Marketing consent: Stops immediately upon withdrawal of consent

After the designated retention period, data is securely deleted or anonymized so you can no longer be identified.

6 Your Rights

As a jiligames member, you have important rights over your own information. We respect these rights and make them easy to exercise.

Right to Access Your Data

You may request access at any time to see what information we hold about you.

Right to Correct Your Data

If any of your information is incorrect or outdated, you may request a correction.

Right to Delete Your Data

You have the right to request deletion of your data where there is no legal obligation to retain it.

Right to Restrict Processing

You have the right to object to the processing of your data under certain circumstances.

Data Portability

You may request an export of your data in a structured format.

Right to opt out of marketing

You can unsubscribe from promotional emails or messages at any time.

To exercise your rights: To exercise any of your rights, email us at [email protected] or contact us via live chat. We will respond within 30 days.

7 Child protection

Jiligames strictly prohibits use of the platform by anyone under 18. Our child protection policy:

  • Age verification is mandatory at registration — confirmed via date of birth and KYC documents
  • We never knowingly collect data from minors
  • If we discover that a user under the age of 18 has opened an account, that account is immediately closed and all associated data is deleted
  • If parents have any concerns, they can reach us at [email protected] — we will act promptly.

8 Security Measures

Jiligames uses industry-standard security technology to protect your data. Our security infrastructure includes:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted
  • Two-Factor Authentication (2FA): An additional layer of account security
  • Firewall & DDoS Protection: Continuous server-level monitoring
  • Regular Security Audits: Periodic audits conducted by third-party experts
  • Access Control: Only authorized personnel can access sensitive data
  • Data Backup: Encrypted backups stored across multiple secure locations
In the Event of a Data Breach: In the event of a data security breach, we will notify all affected users within 72 hours and take prompt remedial action.

9 Policy Changes

Jiligames may update this Privacy Policy may update. In the event of changes:

  • You will be notified via email or in-app notification before any significant changes take effect
  • Updated policies take effect from the date they are published
  • Continued use of the platform after any changes will be considered acceptance of the updated policy
  • The date of the latest update is always shown at the top of this page

We recommend revisiting this page every few months to stay up to date with our latest policy.

10 Contact

If you have any questions, concerns, or wish to exercise your data rights regarding this Privacy Policy, please contact us:

Jiligames always respects the privacy of its members. Our goal is to create a safe and trustworthy gaming environment for every gamer in Bangladesh — one where your personal information is fully protected.

Our Commitment: At jiligames, your privacy is non-negotiable. We are committed to protecting every member's data — today, tomorrow, and always.

Play Safe jiligamesto

Your privacy is protected, your data is secure — register now and enjoy a trusted gaming experience.

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